Summary:
Provides technical support through troubleshooting, diagnosing, and resolving technical issues related to end-user equipment, including laptops and printers. Maintains user access for bank systems and applications by setting permissions, and perform software updates.
Salary Range: $20.00 to $24.00 per hour, depending on qualifications and experience. A higher rate may be offered to candidates with exceptional experience or skills.
Job Qualifications:
- High School diploma or equivalent required.
- 1 to 2 years of IT-related experience and/or an equivalent IT-related certification or degree is preferred.
- Strong interpersonal and communication skills, with the ability to work collaboratively as part of a team.
- Demonstrated ability to multi-task and prioritize workload based on overall IT Department needs.
- Working knowledge and experience working with Windows desktop operating systems and printers in a networked environment.
Specific Job Functions:
- Develops and maintains an awareness of IT security mindset and follows all applicable policies and procedures.
- Receives, tracks, and responds to IT help desk system tickets and end-user phone calls.
- Provides assistance to users with the use of core banking applications, Windows operating systems, and other related software.
- Maintains user access permissions across all IT systems and applications, including user setups, modifications, and terminations.
- Escalate technical issues to other IT staff or vendors as needed.
- Performs desktop setup, configuration, and deployment for end users.
- Works with vendors and IT team members to support system updates, upgrades, patches, and fixes.
- Assists with monitoring network and system performance to ensure security, efficiency, and reliability.
- Accepts responsibility to stay abreast of all Federal and State laws, and compliance regulations governing the bank in general, and as they pertain to the job function.
- Performs other duties as assigned.
Exemption Status:
- Non-exempt, hourly position.
Location:
- Operations Center located in Wells River, Vermont, with potential for a hybrid work arrangement.
Work Schedule:
- This is a full-time position requiring 40 hours a week, Monday through Friday 8:30am to 5:30pm with occasional Saturdays and after-hours.
Wells River Savings Bank is a mutual savings bank with associates working in our seven offices in the Connecticut River Valley. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We offer an excellent work environment while providing opportunities for our associates to learn and grow.
