Summary:
Provides computer, server, network, security, application, and telephony support. Maintains user access for bank systems and applications.
Job Requirements:
- Strong interpersonal communication skills, both verbal and written.
- Strong ability to multi-task and prioritize workload based on the overall workload of the IT
- Minimum of two years of related IT generalist experience.
- Minimum of a two-year degree in an IT related field preferred.
- Ability to work independently to organize resources, set priorities, and follow projects through to completion.
- Working knowledge and experience with Microsoft products including Microsoft Server and PC operating systems, Active Directory, Group Policy Objects, DHCP, DNS, networking hardware, Sangoma Phones, virtual servers, and SAN appliances.
- Self-motivated, able to work in a team and independently.
Specific Job Functions:
- Possess an IT security mindset and adhere to and enforce all bank policies and procedures.
- Responds to IT help desk system tickets and phone calls and provides solutions to end users via phone and remote desktop as well as in person.
- Ability to seek out solutions to various issues and if needed work with vendors until an acceptable solution has been achieved.
- Assists in user desktop setup and deployment.
- Maintains user permissions across all IT systems and applications. Processes user setups, changes, and terminations. Regularly auditing user access for appropriateness.
- Provides support for various layers of network security, including enterprise anti-virus, web filter and SPAM filter, Microsoft, and third-party patching as well as other platforms.
- Monitors the daily backup and recovery operations. Assists vendor in resolving any backup errors.
- Identifies, assesses, and presents options for meeting functional and technical requirements regarding hardware, software, and various other applications.
- Ability to clearly document all required procedures and configuration changes to production systems.
- Investigates and tests new technologies. Works with vendors and other members of the IT team to implement, address, and coordinate new releases, upgrades, patches, and fixes.
- Monitors various systems within the network for security, efficiency, and performance.
- Assists disaster recovery planning, testing, events, and recovery of data.
- Works as a team player and supports all IT related and other business functions.
- Agree to stay informed of and comply with all laws and regulations relating to the employee’s job function.
- Other duties as assigned.
Exemption Status:
Non-Exempt, hourly position.
Work Schedule:
This is a full-time position requiring 40 hours a week, Monday through Friday 8:30am – 5:30pm, with occasional required after-hours or Saturdays.
Location/Additional Information:
This is a hybrid position based in the Wells River Operations Center.
Wells River Savings Bank is a mutual savings bank with associates working in our seven offices in the Connecticut River Valley. We are an Affirmative Action EEO employer and provide opportunity for all, without regard to race, gender, color, religion, national origin, marital status, sexual orientation, gender identity, age, veteran status, military service or obligation, disability, genetic information, pregnancy, citizenship, HIV-positive status, crime victim status, or any other protected characteristic under applicable laws. We offer an excellent work environment while providing opportunities for our associates to learn and grow.
