Customer Care Center Representative
Summary: Customer focused professional responsible for providing exceptional service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Utilizes strong communication, problem solving and relationship building skills to meet customer needs while maintaining accurate records and ensuring compliance with company policies and procedures.
Salary Range: $18.50 to $21.00 per hour, depending on qualifications and experience. A higher rate may be offered to candidates with exceptional experience or skills.
Job Qualifications:
- High School diploma or equivalent
- Good interpersonal, communication, and computer skills
- Adaptability to working in the various functions of the department
- Basic knowledge of computer and phone operations, as well as the ability to operate standard office equipment
Specific Job Functions:
- Demonstrate knowledge of Bank operation, policies, procedures, and compliance regulations
- Answer phones, respond to customer requests, research, and resolve customer issues and follow up if warranted
- Perform and check maintenance for various applications: such as the core systems, ATM/Debit Cards and Online/Telephone Banking
- Review various reports for example: Online/Telephone banking transfers, deposit maintenance, Debit card, one-time transfer, & cross applications
- Verify information on various customer forms and applications and update customer information as needed in the appropriate computer system
- Possess the knowledge and expertise to utilize the technology and numerous systems used by the Bank
- Employee will be held accountable for staying informed on compliance regulations and comply with all laws and regulations related to the specific job function
- Perform other duties as assigned
EXEMPTION STATUS:
Non-exempt, hourly position
LOCATION:
Denny House – Bradford, VT
WORK SCHEDULE:
This is a full time position requiring 40 hours a week including rotating Saturdays (9:00am until 12:00pm)
Wells River Savings Bank is a mutual savings bank with associates working in our seven offices in the Connecticut River Valley. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We offer an excellent work environment while providing opportunities for our associates to learn and grow.
